{"title":"Dental Practice HR","description":"\u003cp\u003eHR systems for dental practice owners and office managers: hiring, onboarding, hard conversations, and practice HR foundations sized for a small team.\u003c\/p\u003e","products":[{"product_id":"dental-practice-hr-starter-system","title":"Dental Practice HR Starter System","description":"\u003cp\u003eMost dental practices run on policies that exist only in the doctor’s head. The handbook is a photocopy from a seminar a decade ago, the personnel files mix medical records with write-ups, and the first real dispute exposes all of it at once. Hiring an HR consultant to fix it costs more than the practice wants to spend on a problem it hopes it does not have.\u003c\/p\u003e\u003cp\u003eThe Dental Practice HR Starter System stands up real HR for a small practice in a weekend: the field guide that explains what a practice manual needs, the manual template you adapt, the workbook that tracks adoption, and the file setup guide that gets the personnel files right.\u003c\/p\u003e\u003ch3\u003eWhat is inside\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e1. Start Here (PDF).\u003c\/strong\u003e The one-page map: read the guide, adapt the manual, set up the files, track the work, distribute and collect acknowledgment.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e2. Dental Practice HR Field Guide (PDF).\u003c\/strong\u003e How to build and adopt a practice manual, the policies a small dental team needs, the front office and clinical split, scheduling and coverage as HR, the personnel file, and the few policies that carry real legal weight.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e3. Practice Policy Manual Template (Word).\u003c\/strong\u003e A ready-to-adapt policy manual with the foundation policies, the at-will protections, shaded fields to make it your own, and three practice presets covering roles, scheduling, and the infection control acknowledgment.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e4. Small Practice File Setup Guide (PDF).\u003c\/strong\u003e The four files every practice keeps separate, a what-goes-where table, a new-hire file checklist, and the one hard rule on medical and protected records.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e5. Dental Practice HR Starter Workbook (Excel).\u003c\/strong\u003e A coverage check for your headcount, a policy adoption tracker, a personnel file setup tab, and an acknowledgment log.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003ePlus the Product License and a short guide to using the workbook in Google Sheets.\u003c\/p\u003e\u003ch3\u003eWhat makes it different\u003c\/h3\u003e\u003cp\u003eThe front office and clinical split runs through the whole system, because a six-person practice is really two small teams with different schedules, different credentials, and different rules. Generic small business handbooks miss that; this one is built on it.\u003c\/p\u003e\u003cp\u003eThe acknowledgment log closes the loop most practices leave open. A manual nobody signed is a suggestion; the workbook tracks distribution and signed acknowledgment per person, so the practice can show the policy was real. Completed examples use a fictional practice, Lakeview Family Dental.\u003c\/p\u003e\u003ch3\u003eQuestions practice owners ask\u003c\/h3\u003e\u003cp\u003e\u003cstrong\u003eWe have never had a handbook. Is this too much?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eNo. The manual template ships with the foundation policies already written; you fill the shaded fields, keep or remove each policy, and set three presets. The field guide tells you which policies carry real weight.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhat about clinical and infection control protocols?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eThe system covers the HR side, including an infection control acknowledgment preset. Clinical protocols, scope of practice, and supervision belong to the dentist and your state board.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eDo I need special software?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eNo. The manual opens in Word, the guides are PDF, and the workbook opens in Excel or Google Sheets. A short guide for Google Sheets is included.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eIf you are looking for\u003c\/strong\u003e deeper pieces for the practice, the Dental Hiring Kit fills clinical and front-desk roles, the Dental Onboarding System runs a new hire’s first weeks, and the Dental Practice HR System brings the full practice HR system into one purchase below the cost of the parts.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eHow the download works\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eYour files arrive as a single ZIP download, best opened on a computer: save it, extract it (right-click and Extract All on Windows, double-click on a Mac), and open the Start Here file first. PDFs open in any reader, and the editable files work in Microsoft Word and Excel or their free equivalents, including LibreOffice and Google Docs and Sheets. No other software is needed. Step-by-step help for every device is at \u003ca href=\"https:\/\/truestephr.com\/pages\/download-help\"\u003etruestephr.com\/pages\/download-help\u003c\/a\u003e.\u003c\/p\u003e\u003ch3\u003eScope\u003c\/h3\u003e\u003cp\u003eThis kit is a set of working tools and editable templates for building HR policy in a clear, consistent, and defensible way. It is not legal advice, and it is not a substitute for qualified counsel on your specific situation. The handbook and policy templates are starting points you adapt, not finished policy: a handbook can create obligations you did not intend, and leave, wage, overtime, sick-time, and final-pay rules vary by state and change over time. Have your handbook and your policies reviewed against applicable law before you adopt them.\u003c\/p\u003e\u003cp\u003eBuilt to the TrueStep HR standard. Backed by a 14-day money-back guarantee. Questions: support@truestephr.com.\u003c\/p\u003e","brand":"TrueStep HR","offers":[{"title":"Default Title","offer_id":52659765379348,"sku":"TSHR-141","price":89.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1013\/9048\/3732\/files\/TSHR-141__dental-practice-hr-starter-system-hero_0340ee51-cfbd-4625-96ca-d5a244cf61b2.jpg?v=1781701265"},{"product_id":"dental-hiring-kit","title":"Dental Hiring Kit","description":"\u003cp\u003eDental hiring runs on a one-paragraph job post, a quick chat, and a working interview handled on a handshake. The post attracts the wrong candidates, the working interview is run without an agreement or correct pay, and the license gets photocopied instead of verified. Each shortcut feels small until the day it is not.\u003c\/p\u003e\u003cp\u003eThe Dental Hiring Kit brings large-employer rigor to a small practice hire: complete job descriptions for the three core roles, a working interview run the right way and paid the right way, and a credential file verified before the first patient day.\u003c\/p\u003e\u003ch3\u003eWhat is inside\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e1. Start Here (PDF).\u003c\/strong\u003e The one-page map: pick the role and post it, choose the right tryout format, run and score it, verify credentials before the offer, then keep the renewal tracker current.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e2. Dental Job Description Templates (Word).\u003c\/strong\u003e Three complete, ready-to-post job descriptions for Dental Hygienist, Dental Assistant, and Front Office Coordinator, built around essential functions, plus a reusable fill-in template and an offer-stage pay-range note.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e3. Working Interview Guide (Word).\u003c\/strong\u003e How to choose between a shadow visit, a skills demonstration, and a paid working interview, with the pay rules flagged for local law review, an agreement form, half-day agendas with scoring sheets per role, and a completed scored example.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e4. Credential Verification Checklist (Word).\u003c\/strong\u003e Per-role credential grids, a six-step primary source verification process, a verification log, and a renewal tracker, so licensure is confirmed before the first patient day and stays confirmed.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003ePlus the Product License.\u003c\/p\u003e\u003ch3\u003eWhat makes it different\u003c\/h3\u003e\u003cp\u003eThe working interview guide is the headline, because working interviews are a dental hiring norm and the pay side is routinely handled wrong. The guide makes the format choice explicit, puts the agreement in writing, and states the pay guidance plainly: productive work is compensable, agree on the rate in writing before the day.\u003c\/p\u003e\u003cp\u003eThe credential checklist moves the practice from a photocopy of a license card to primary source verification with a dated log, which is the difference between assuming and knowing. Completed examples use a fictional practice, Lakeview Family Dental.\u003c\/p\u003e\u003ch3\u003eQuestions practice owners ask\u003c\/h3\u003e\u003cp\u003e\u003cstrong\u003eAre the job descriptions really ready to post?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eYes. Each one carries the position summary, essential functions, credentials stated generically with you directed to your state board, schedule and physical demands, and the reporting line. Adjust the credentials section for your state, set an honest pay range, and post.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhat does the candidate do during a working interview?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eThe half-day agendas spell it out per role, with a scoring sheet and the do-not list: no unsupervised clinical work, licensure confirmed before any clinical task.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eDo I need special software?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eNo. The documents open in Word.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eIf you are looking for\u003c\/strong\u003e what comes after the hire, the Dental Onboarding System runs the first weeks, the Practice Manager Conversations Toolkit gives you the words for the hard conversations, and the Dental Practice HR System brings the whole practice HR system into one purchase below the cost of the parts.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eHow the download works\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eYour files arrive as a single ZIP download, best opened on a computer: save it, extract it (right-click and Extract All on Windows, double-click on a Mac), and open the Start Here file first. PDFs open in any reader, and the editable files work in Microsoft Word and Excel or their free equivalents, including LibreOffice and Google Docs and Sheets. No other software is needed. Step-by-step help for every device is at \u003ca href=\"https:\/\/truestephr.com\/pages\/download-help\"\u003etruestephr.com\/pages\/download-help\u003c\/a\u003e.\u003c\/p\u003e\u003ch3\u003eScope\u003c\/h3\u003e\u003cp\u003eThis kit is a set of working tools and editable templates for handling performance, conduct, and people decisions in a clear, consistent, and defensible way. It is not legal advice, and it is not a substitute for qualified counsel on your specific situation. Conversations about performance, pay, and conduct can carry legal consequences, and discipline, documentation, and termination rules vary by state. Where a matter is heading toward discipline or separation, or where an employee raises a complaint about harassment, discrimination, retaliation, or safety, have the facts and your next step reviewed against applicable law before you act.\u003c\/p\u003e\u003cp\u003eBuilt to the TrueStep HR standard. Backed by a 14-day money-back guarantee. Questions: support@truestephr.com.\u003c\/p\u003e","brand":"TrueStep HR","offers":[{"title":"Default Title","offer_id":52659765477652,"sku":"TSHR-142","price":59.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1013\/9048\/3732\/files\/TSHR-142__dental-hiring-kit-hero_40ea3e11-ac0d-4717-b0b9-e4338ce2838c.jpg?v=1781701266"},{"product_id":"practice-manager-conversations-toolkit","title":"Practice Manager Conversations Toolkit","description":"\u003cp\u003eIn a six-person office there is nowhere to hide from a hard conversation. The chronically late assistant, the front desk complaint pattern, the raise the practice cannot afford: everyone sees the problem, everyone sees whether it gets handled, and the practice manager carries it. Worse, the unhappy employee walks past the manager and gets a different answer from the doctor.\u003c\/p\u003e\u003cp\u003eThe Practice Manager Conversations Toolkit scripts the five hardest conversations in a small practice word for word, and pairs them with the alignment system that stops the doctor and the practice manager from undercutting each other.\u003c\/p\u003e\u003ch3\u003eWhat is inside\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e1. Start Here (PDF).\u003c\/strong\u003e The one-page map: read the alignment guide with the doctor first, fill in the decision-rights table, book the weekly meeting, then keep the scripts on hand.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e2. Practice Manager Conversation Scripts (Word).\u003c\/strong\u003e Five complete scripts: chronic lateness on a six-person team, a hygienist performance concern handled on operational measurables only, a front desk patient complaint pattern, a raise request the practice cannot meet, and a two-person conflict in a small office. Each carries the objective, preparation, exact wording, likely responses with suggested replies, documentation guidance, and follow-up actions.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e3. Doctor and Practice Manager Alignment Guide (Word).\u003c\/strong\u003e The decision-rights table you fill in together, the backchannel redirect for the employee who goes around the manager, the weekly 15-minute alignment meeting, and the united-front rules, with a completed example.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003ePlus the Product License.\u003c\/p\u003e\u003ch3\u003eWhat makes it different\u003c\/h3\u003e\u003cp\u003eThe alignment guide is the piece no script library includes, and in a small practice it is the piece that decides whether any script works. If the doctor reverses the manager in the hallway, the next conversation is already lost. The decision-rights table and the backchannel redirect fix the structure, and the weekly 15 minutes keeps it fixed.\u003c\/p\u003e\u003cp\u003eThe hygienist script draws a hard, deliberate boundary: the practice manager addresses operational measurables only, and clinical care concerns route to the dentist, stated explicitly in the script. That boundary protects the manager, the hygienist, and the practice. Completed examples use a fictional practice, Lakeview Family Dental.\u003c\/p\u003e\u003ch3\u003eQuestions practice managers ask\u003c\/h3\u003e\u003cp\u003e\u003cstrong\u003eThe doctor and I disagree on handling people. Will this help?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eThat is the problem the alignment guide exists for. You read it together, fill in the decision-rights table in the same sitting, and book the weekly meeting. The united-front rules cover the moments in between.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCan I use the scripts word for word?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eYes, that is how they are written. Read the relevant script the day before the conversation, not during it, and document the same day using the guidance in each script.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhat if the conversation involves clinical care quality?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eThe scripts route clinical concerns to the dentist explicitly. The manager’s script stays on operational measurables: schedule adherence, documentation timeliness, patient manner.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eDo I need special software?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eNo. The documents open in Word, and you can save or print any of them as PDF.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eIf you are looking for\u003c\/strong\u003e the rest of the practice HR system, the Dental Hiring Kit fills clinical and front-desk roles, the Dental Attendance, Time Off, and Coverage System runs scheduling and coverage, and the Dental Practice HR System brings all of it into one purchase below the cost of the parts.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eHow the download works\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eYour files arrive as a single ZIP download, best opened on a computer: save it, extract it (right-click and Extract All on Windows, double-click on a Mac), and open the Start Here file first. PDFs open in any reader, and the editable files work in Microsoft Word and Excel or their free equivalents, including LibreOffice and Google Docs and Sheets. No other software is needed. Step-by-step help for every device is at \u003ca href=\"https:\/\/truestephr.com\/pages\/download-help\"\u003etruestephr.com\/pages\/download-help\u003c\/a\u003e.\u003c\/p\u003e\u003ch3\u003eScope\u003c\/h3\u003e\u003cp\u003eThis toolkit is a set of working scripts and editable templates for handling performance and conduct conversations in a clear, consistent, and defensible way. It is not legal advice, and it is not a substitute for qualified counsel on your specific situation. Conversations about performance, pay, and conduct can carry legal consequences, and discipline, documentation, and termination rules vary by state and change over time. Where a conversation is heading toward discipline or separation, or where an employee raises a complaint about harassment, discrimination, retaliation, or safety, have the facts and your next step reviewed against applicable law before you act. Clinical scope, supervision, and licensure belong to the dentist and your state board.\u003c\/p\u003e\u003cp\u003eBuilt to the TrueStep HR standard. Backed by a 14-day money-back guarantee. Questions: support@truestephr.com.\u003c\/p\u003e","brand":"TrueStep HR","offers":[{"title":"Default Title","offer_id":52659772948756,"sku":"TSHR-143","price":79.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1013\/9048\/3732\/files\/TSHR-143__practice-manager-conversations-toolkit-hero_1c35d5ab-d7b2-49cb-a848-ab9634671978.jpg?v=1781701266"},{"product_id":"dental-onboarding-system","title":"Dental Onboarding System","description":"\u003cp\u003eA new hire in a dental practice gets a tour, a login, and a full patient schedule by Thursday. Nobody verified the license before the first patient, nobody blocked trainer time, and nobody checks in until the resignation letter does it for them. In a team of eight, losing the new hire at week six costs the whole summer.\u003c\/p\u003e\u003cp\u003eThe Dental Onboarding System runs the first 90 days on purpose: a credential gate before the first patient day, a clinical track and a front office track, a structured first week of chairside shadowing, and check-ins at 30, 60, and 90 days that catch the early warning signs.\u003c\/p\u003e\u003ch3\u003eWhat is inside\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e1. Start Here (PDF).\u003c\/strong\u003e The one-page map: verify credentials at offer acceptance, run the pre-start checklist, follow the track for the role, hold the check-ins.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e2. Dental Onboarding Tracks (Word).\u003c\/strong\u003e A clinical track and a front office track, each with a pre-start checklist, a day-one plan, a week-one plan, and 30-60-90 milestones, plus the welcome note template, the check-in form, and the early warning signs list.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e3. First Week Chairside Shadowing Plan (Word).\u003c\/strong\u003e Five structured days for clinical hires, from observe only to working the practice rhythm, with daily checklists, five-minute debriefs, and workflow orientation sign-offs.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e4. Credential and License Verification Checklist (Word).\u003c\/strong\u003e The pre-start verification gate, per-role grids, personnel file guidance, the standing renewal system with a quarterly review, and the protocol for a credential found expired mid-employment.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003ePlus the Product License.\u003c\/p\u003e\u003ch3\u003eWhat makes it different\u003c\/h3\u003e\u003cp\u003eThe credential gate is a hard gate by design: for clinical hires, verification happens at offer acceptance and before the first patient day, not whenever someone remembers. The checklist includes the protocol practices never write down, what to do when a credential is found expired mid-employment.\u003c\/p\u003e\u003cp\u003eThe two-track structure respects how a practice works: the front office hire and the clinical hire need different first weeks, and the shadowing plan keeps the clinical ramp to workflow orientation, with clinical competency belonging to the dentist. Completed examples use a fictional practice, Lakeview Family Dental.\u003c\/p\u003e\u003ch3\u003eQuestions practice owners ask\u003c\/h3\u003e\u003cp\u003e\u003cstrong\u003eHow much of the doctor’s time does this take?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eLess than an unstructured ramp. Trainer time is blocked in the pre-start checklist, the shadowing debriefs are five minutes a day, and the check-ins run off a one-page form.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eDoes the shadowing plan train clinical skills?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eNo. The sign-offs are scoped to workflow orientation only. Clinical competency, scope of practice, and supervision belong to the dentist and your state board.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhat are the early warning signs?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eThe list covers the patterns that show up before a new hire quits or fails, so the 30-day check-in is a real checkpoint instead of a formality.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eDo I need special software?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eNo. The documents open in Word, and you can save or print any of them as PDF.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eIf you are looking for\u003c\/strong\u003e the pieces around onboarding, the Dental Hiring Kit fills the roles you onboard, the Practice Manager Conversations Toolkit gives you the words for the hard conversations, and the Dental Practice HR System brings the whole practice HR system into one purchase below the cost of the parts.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eHow the download works\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eYour files arrive as a single ZIP download, best opened on a computer: save it, extract it (right-click and Extract All on Windows, double-click on a Mac), and open the Start Here file first. PDFs open in any reader, and the editable files work in Microsoft Word and Excel or their free equivalents, including LibreOffice and Google Docs and Sheets. No other software is needed. Step-by-step help for every device is at \u003ca href=\"https:\/\/truestephr.com\/pages\/download-help\"\u003etruestephr.com\/pages\/download-help\u003c\/a\u003e.\u003c\/p\u003e\u003ch3\u003eScope\u003c\/h3\u003e\u003cp\u003eThis kit is a set of working tools and editable templates for handling performance, conduct, and people decisions in a clear, consistent, and defensible way. It is not legal advice, and it is not a substitute for qualified counsel on your specific situation. Conversations about performance, pay, and conduct can carry legal consequences, and discipline, documentation, and termination rules vary by state. Where a matter is heading toward discipline or separation, or where an employee raises a complaint about harassment, discrimination, retaliation, or safety, have the facts and your next step reviewed against applicable law before you act.\u003c\/p\u003e\u003cp\u003eBuilt to the TrueStep HR standard. Backed by a 14-day money-back guarantee. Questions: support@truestephr.com.\u003c\/p\u003e\u003ch3\u003eWant these in your company branding?\u003c\/h3\u003e\u003cp\u003eIf you would rather hand these to your team with your own logo and company name on them, we can brand the files for you. Email \u003ca href=\"mailto:support@truestephr.com?subject=Branded%20versions%20inquiry\"\u003esupport@truestephr.com\u003c\/a\u003e with \"Branded versions\" in the subject, and we will follow up with options and pricing.\u003c\/p\u003e","brand":"TrueStep HR","offers":[{"title":"Default Title","offer_id":52659772981524,"sku":"TSHR-144","price":79.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1013\/9048\/3732\/files\/TSHR-144__dental-onboarding-system-hero_e7d6ca86-deb2-4ce6-8267-7824810280ff.jpg?v=1781701265"},{"product_id":"manager-script-library","title":"Manager Script Library","description":"\u003cp\u003eEvery manager has a conversation they are putting off right now. Not because they do not care, but because they do not know what to say when the employee pushes back, cries, goes silent, or says something that changes everything. So the conversation waits, the problem compounds, and when it finally happens it is improvised and undocumented.\u003c\/p\u003e\u003cp\u003eThe Manager Script Library is the exact words for twenty-six hard conversations, with the replies for what people say back, a planner that preps each one in ten minutes, and a log that keeps the record and flags the follow-up.\u003c\/p\u003e\u003ch3\u003eWhat is inside\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e1. Start Here (PDF).\u003c\/strong\u003e The one-page map: find your script with the Script Selector, plan the conversation, run it from the script, log it the same day.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e2. Manager Script Library (Word).\u003c\/strong\u003e Twenty-six scripts across eight sections, from the first attendance talk to the termination meeting run with HR, each written to be said almost word for word, with the objective, preparation, exact wording, replies organized by what the employee is likely to say back, documentation guidance, and follow-up actions. A Script Selector matches the situation in front of you to the right script in under a minute.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e3. Conversation Planner and Log (Excel).\u003c\/strong\u003e Plan the conversation down one form: the facts with dates, the standard, the outcome you want, your opening line, and the responses you expect. Then log what was said, what was agreed, and the follow-up date, and let the log flag it when a follow-up comes due or runs late.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e4. Conversation Quick Reference (PDF).\u003c\/strong\u003e The universal arc every hard conversation follows, the five rules that run through all of them, and the hard-stop list: where you pause and bring in HR the same day.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003ePlus the Product License and a short guide to using the workbook in Google Sheets.\u003c\/p\u003e\u003ch3\u003eWhat makes it different\u003c\/h3\u003e\u003cp\u003eThe replies are the difference. Most script collections give you an opening line and abandon you at the first pushback. Every script here carries the likely responses, organized by what the employee says back, with the suggested reply for each, so the conversation does not fall apart at the moment it matters.\u003c\/p\u003e\u003cp\u003eThe library also knows its limits, and says so out loud: if a conversation reaches harassment, discrimination, a medical condition or a request for leave, a threat, or anything physical, the script stops and the rule is to bring it to HR the same day. Some conversations are not a manager’s to run alone.\u003c\/p\u003e\u003ch3\u003eQuestions managers ask\u003c\/h3\u003e\u003cp\u003e\u003cstrong\u003eWhich conversations does it cover?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eTwenty-six, across eight sections: attendance, performance and improvement plans, conduct, pay and promotion, retention and resignations, conflict and complaints, growth and recognition, and the termination and position elimination meetings run with HR.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eIs this for one industry?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eNo. The scripts are written for any manager who runs people: a plant, a crew, a practice, an office. The situations are universal; the words are specific.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eDo I read the script during the conversation?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eYou plan from it the day before with the planner, then run the conversation from your plan. The scripts are written to be said almost word for word, and the quick reference carries the arc.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eDo I need special software?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eNo. The library opens in Word, the quick reference is PDF, and the planner opens in Excel or Google Sheets. A short guide for Google Sheets is included.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eIf you are looking for\u003c\/strong\u003e the plan and templates the scripts support, the New Manager Kit carries the 30, 60, and 90 day plan and the core templates, and the New Manager System brings the assessment, the kit, and the toolkits into one purchase below the cost of the parts.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eHow the download works\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eYour files arrive as a single ZIP download, best opened on a computer: save it, extract it (right-click and Extract All on Windows, double-click on a Mac), and open the Start Here file first. PDFs open in any reader, and the editable files work in Microsoft Word and Excel or their free equivalents, including LibreOffice and Google Docs and Sheets. No other software is needed. Step-by-step help for every device is at \u003ca href=\"https:\/\/truestephr.com\/pages\/download-help\"\u003etruestephr.com\/pages\/download-help\u003c\/a\u003e.\u003c\/p\u003e\u003ch3\u003eScope\u003c\/h3\u003e\u003cp\u003eThis kit is a set of working tools and editable templates for handling performance, conduct, and people decisions in a clear, consistent, and defensible way. It is not legal advice, and it is not a substitute for qualified counsel on your specific situation. Conversations about performance, pay, and conduct can carry legal consequences, and discipline, documentation, and termination rules vary by state. Where a matter is heading toward discipline or separation, or where an employee raises a complaint about harassment, discrimination, retaliation, or safety, have the facts and your next step reviewed against applicable law before you act.\u003c\/p\u003e\u003cp\u003eBuilt to the TrueStep HR standard. Backed by a 14-day money-back guarantee. Questions: support@truestephr.com.\u003c\/p\u003e","brand":"TrueStep HR","offers":[{"title":"Default Title","offer_id":52659773243668,"sku":"TSHR-160","price":69.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1013\/9048\/3732\/files\/manager-script-library-hero.jpg?v=1784572986"},{"product_id":"dental-attendance-coverage-system","title":"Dental Attendance, Time Off, and Coverage System","description":"\u003cp\u003eIn a practice of eight, the question is never abstract: who covers the chair when an assistant calls out at 7 a.m., who already has that Friday off, and how many late arrivals is too many before someone has a real conversation. Attendance gets tracked in a hygienist’s head, PTO collides on a paper calendar, and a short-notice absence becomes a scramble that costs production.\u003c\/p\u003e\u003cp\u003eThe Dental Attendance, Time Off, and Coverage System runs all three on one workbook: an attendance point engine carried over from a product already selling, plus three planning tabs built for the chair, a Coverage Planner, a PTO Blackout and Shift Swap view, and a Short-Notice Absence Protocol.\u003c\/p\u003e\u003ch3\u003eWhat is inside\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e1. Dental Attendance, Time Off, and Coverage Workbook (Excel).\u003c\/strong\u003e The attendance point engine logs occurrences, applies a rolling window, and tracks discipline stages, with a protected-absence flag that keeps the absences that should never earn points separate from the ones that should. Three planning tabs sit on top of it: a Coverage Planner that shows who covers each station, a PTO Blackout and Shift Swap tab that keeps time off from colliding, and a Short-Notice Absence Protocol that turns a 7 a.m. call-out into a routine. A worked Lakeview example shows a protected absence counting zero, an old occurrence aging out, two people at a discipline step, and one uncovered station flagged on the board. Works in Excel or Google Sheets.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e2. Using This Workbook in Google Sheets (PDF).\u003c\/strong\u003e A one-page note on importing the workbook and what to confirm after the import.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003ePlus the Product License, one license covering everything in this kit.\u003c\/p\u003e\u003ch3\u003eWhat makes it different\u003c\/h3\u003e\u003cp\u003eThe point engine is character-identical to a TrueStep HR product already in the catalog, so the math carries the trust of a shipped product rather than a fresh, untested formula. The three new tabs answer the real dental pain, which is coverage today, not generic HR theory.\u003c\/p\u003e\u003cp\u003eThe protected-absence flag is where homemade attendance spreadsheets create risk, and it is built in here. The worked example demonstrates every behavior a careful buyer would test before trusting the file with real names.\u003c\/p\u003e\u003ch3\u003eQuestions practice owners ask\u003c\/h3\u003e\u003cp\u003e\u003cstrong\u003eWhat kind of tool is this?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eIt is an HR coverage and attendance tool: the points engine, the coverage planner, the PTO and swap view, and the short-notice protocol. It handles the staffing and attendance side. Clinical scope, supervision, and licensure belong to the dentist and your state board.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCan I change the point values?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eYes. Set the values that fit your practice and the thresholds and discipline stages follow your numbers.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eDo I need special software?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eNo. The workbook opens in Excel or Google Sheets, and a short guide for the Sheets path is included.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eIf you are looking for\u003c\/strong\u003e the rest of the practice HR system, the Dental Hiring Kit fills clinical and front-desk roles, the Dental Onboarding System runs a new hire’s first weeks, and the Dental Practice HR System brings all of it into one purchase below the cost of the parts.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eHow the download works\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eYour files arrive as a single ZIP download, best opened on a computer: save it, extract it (right-click and Extract All on Windows, double-click on a Mac), and open the Start Here file first. PDFs open in any reader, and the editable files work in Microsoft Word and Excel or their free equivalents, including LibreOffice and Google Docs and Sheets. No other software is needed. Step-by-step help for every device is at \u003ca href=\"https:\/\/truestephr.com\/pages\/download-help\"\u003etruestephr.com\/pages\/download-help\u003c\/a\u003e.\u003c\/p\u003e\u003ch3\u003eScope\u003c\/h3\u003e\u003cp\u003eThis kit is a set of working tools and editable templates for handling performance, conduct, and people decisions in a clear, consistent, and defensible way. It is not legal advice, and it is not a substitute for qualified counsel on your specific situation. Conversations about performance, pay, and conduct can carry legal consequences, and discipline, documentation, and termination rules vary by state. Where a matter is heading toward discipline or separation, or where an employee raises a complaint about harassment, discrimination, retaliation, or safety, have the facts and your next step reviewed against applicable law before you act.\u003c\/p\u003e\u003cp\u003eBuilt to the TrueStep HR standard. Backed by a 14-day money-back guarantee. Questions: support@truestephr.com.\u003c\/p\u003e","brand":"TrueStep HR","offers":[{"title":"Default Title","offer_id":52661049393428,"sku":"TSHR-145","price":59.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1013\/9048\/3732\/files\/TSHR-145__dental-attendance-coverage-system-hero_4316936d-1a28-4d4c-a0ad-2290df107095.jpg?v=1781701266"},{"product_id":"dental-hr-system","title":"Dental Practice HR System","description":"\u003cp\u003e\u003cstrong\u003eOne price for the whole program. The five toolkits inside total $365 bought separately, and the two workbooks that run them are exclusive to this system.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eA dental practice runs on policies that live in the doctor’s head. The handbook is a photocopy from a seminar a decade ago, hiring is a working interview and a handshake, the hard conversations get put off, onboarding hands a new hire a full schedule by Thursday, and nobody can say who covers the chair when an assistant calls out. Buying five separate fixes leaves you to make them agree with each other.\u003c\/p\u003e\u003cp\u003eThe Dental Practice HR System is the five practice toolkits built to work together, plus the two tools that run them as one program: a Practice HR Self Audit that tells you where to start, and an Annual HR Calendar for Practices that keeps the year on track.\u003c\/p\u003e\u003ch3\u003eWhat is inside\u003c\/h3\u003e\u003cp\u003eFive complete toolkits, each in its own folder with its own Start Here, plus two exclusive workbooks, a print-and-pin calendar one-pager, and one license covering everything.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e1. Dental Practice HR Starter System.\u003c\/strong\u003e The handbook and the policies a small practice needs, ready to adapt, with the few that carry real weight called out and a workbook that checks your gaps.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e2. Dental Hiring Kit.\u003c\/strong\u003e The job posts, the screening, and the working-interview structure that attract the right candidate and verify the license before the handshake.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e3. Practice Manager Conversations Toolkit.\u003c\/strong\u003e Word-for-word scripts for the conversations a six-person office cannot hide from, from the chronically late assistant to the front-desk pattern to the raise request.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e4. Dental Onboarding System.\u003c\/strong\u003e The first ninety days on purpose, with a credential gate before the first patient day, a clinical track and a front-office track, and check-ins at 30, 60, and 90 days.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e5. Dental Attendance, Time Off, and Coverage System.\u003c\/strong\u003e The attendance point engine plus the coverage, PTO, and short-notice planning tabs that answer who covers the chair today.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePractice HR Self Audit (Excel, exclusive to this system).\u003c\/strong\u003e Twenty-five items across six groups, scored Yes, Partly, or No with an automatic priority, a summary that shows where the gaps cluster, and a Where to start view, so a practice owner knows the first move.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAnnual HR Calendar for Practices (Excel, exclusive to this system), with a print-and-pin one-pager.\u003c\/strong\u003e Fifteen seeded monthly tasks plus a quarterly and as-needed section, with editable owner and done columns, and a single-page month grid to pin in the office.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003ePlus the Product License, one license covering everything in this system.\u003c\/p\u003e\u003ch3\u003eWhat makes it different\u003c\/h3\u003e\u003cp\u003eThe two exclusives are tools you cannot buy separately, and they are what turn five toolkits into a program. The self audit finds the gaps and tells you which folder to open first. The calendar keeps the gaps closed, with the reviews and checkpoints paced through the year and a wall copy by the schedule.\u003c\/p\u003e\u003cp\u003eEvery toolkit inside is the full standalone product, not a sample, organized in numbered folders with a use order that starts with the audit. The credential verification step lives once in the onboarding system so the bundle never asks you to do the same check twice. Each toolkit also stands on its own, so if hiring is your fire today, start there and come back to the rest.\u003c\/p\u003e\u003ch3\u003eQuestions practice owners ask\u003c\/h3\u003e\u003cp\u003e\u003cstrong\u003eWhere do I start?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eRun the self audit first, in your first week, before you open any toolkit folder. The root Start Here walks the full order.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eIs this just the five products zipped together?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eNo. Everything ships under one license with a single use order, and the audit and the calendar are not sold separately.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eIs any of this clinical?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eNo. It is HR for the practice. Clinical scope, supervision, and licensure belong to the dentist and your state board, and the files say so where it matters.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eDo I need special software?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eNo. The documents open in Word, the guides are PDF, and the workbooks open in Excel or Google Sheets, with a short guide for the Sheets path.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eIf you are looking for\u003c\/strong\u003e a single piece rather than the whole system, the Dental Hiring Kit, the Dental Onboarding System, the Practice Manager Conversations Toolkit, and the Dental Attendance, Time Off, and Coverage System are each available on their own.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eHow the download works\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eYour files arrive as a single ZIP download, best opened on a computer: save it, extract it (right-click and Extract All on Windows, double-click on a Mac), and open the Start Here file first. PDFs open in any reader, and the editable files work in Microsoft Word and Excel or their free equivalents, including LibreOffice and Google Docs and Sheets. No other software is needed. Step-by-step help for every device is at \u003ca href=\"https:\/\/truestephr.com\/pages\/download-help\"\u003etruestephr.com\/pages\/download-help\u003c\/a\u003e.\u003c\/p\u003e\u003ch3\u003eScope\u003c\/h3\u003e\u003cp\u003eThis system is a set of working tools and editable templates for running practice HR in a clear, consistent, and defensible way. It is not legal advice, and it is not a substitute for qualified counsel on your specific situation. The handbook, the policy manual, and the attendance and time-off tools are starting points you adapt, not finished policy: attendance, leave, wage, overtime, sick-time, and final-pay rules vary by state and change over time, and a handbook can create obligations you did not intend. Have your handbook, your policies, and your pay and attendance decisions reviewed against applicable law before you adopt them. Credential and license verification is your obligation under your state board rules, and the working interview carries wage and hour consequences worth confirming before you run one. Clinical scope, supervision, and licensure belong to the dentist and your state board.\u003c\/p\u003e\u003cp\u003eBuilt to the TrueStep HR standard. Backed by a 14-day money-back guarantee. Questions: support@truestephr.com.\u003c\/p\u003e","brand":"TrueStep HR","offers":[{"title":"Default Title","offer_id":52661049524500,"sku":"TSHR-150","price":199.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1013\/9048\/3732\/files\/dental-hr-system-hero.jpg?v=1784572988"},{"product_id":"dental-practice-manager-field-guide","title":"Dental Practice Manager Field Guide (Personalized Edition)","description":"\u003cp\u003eYour personalized Dental Practice Manager Field Guide, generated from your own assessment results. Your six areas read as a development stage, strongest first, a focused module and practice-tested tool for each of your two areas to grow first, the full practice manager toolkit, and a focused thirty-day plan seeded from your results.\u003c\/p\u003e\u003cp\u003eAfter purchase, your download link arrives by email. The guide is built from the results link from your assessment, so complete the free Dental Practice Manager assessment at truestephr.com\/tools\/manager-assessment-dental before or after purchase. Built for development and self-reflection, not for hiring or selection decisions.\u003c\/p\u003e\u003ch3\u003eScope\u003c\/h3\u003e\u003cp\u003eThis is a personalized development guide. It is general HR guidance for your situation, not legal advice, and it is not a substitute for qualified counsel. No attorney-client relationship is created, and nothing in this guide should be treated as a legal opinion on your specific facts. Where a matter carries legal exposure, have it reviewed against applicable law before you act.\u003c\/p\u003e","brand":"TrueStep HR","offers":[{"title":"Default Title","offer_id":52742346211604,"sku":"TSHR-DPM-FG-69","price":69.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1013\/9048\/3732\/files\/og-dental-practice-manager-field-guide.jpg?v=1784329380"}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1013\/9048\/3732\/collections\/dental-hr-banner.jpg?v=1781299045","url":"https:\/\/shop.truestephr.com\/collections\/dental-hr.oembed","provider":"TrueStep HR","version":"1.0","type":"link"}