{"title":"Develop","description":"\u003cp\u003eManager development kits and playbooks: field guides for frontline supervisors, conflict and psychological safety playbooks, and the working tools that turn an assessment result into a plan.\u003c\/p\u003e","products":[{"product_id":"psychological-safety-playbook","title":"Psychological Safety Playbook","description":"\u003cp\u003eMost teams do not have a speaking up problem. They have a response problem: how the last piece of bad news was handled decides whether the next one arrives. 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Development use only, never hiring or selection.\u003c\/p\u003e","brand":"TrueStep HR","offers":[{"title":"Default Title","offer_id":52734392533268,"sku":"TSHR-170","price":89.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1013\/9048\/3732\/files\/og-psychological-safety-playbook.jpg?v=1783089977"},{"product_id":"conflict-at-work-playbook","title":"Conflict at Work Playbook","description":"\u003cp\u003eThe complete system for handling workplace conflict without the damage. Matched to the four areas of the free Conflict at Work Check: raising it early, staying steady, working the problem, and repair and follow-through.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eThe Conflict at Work Playbook\u003c\/strong\u003e: the working manual, a chapter of moves for each area, the conversation itself, and a 30-day plan (12 page PDF)\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eConflict Conversation Planner\u003c\/strong\u003e: one specific conversation planned start to finish, with the opening scripted and the close drafted (4 page PDF)\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eConflict Scripts and Templates\u003c\/strong\u003e: the exact words for the moments that decide a conflict, plus an agreement note template (editable Word file)\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eConflict Action Workbook\u003c\/strong\u003e: check reads over time, live conflicts with agreements and check dates, practice reps, and a computed dashboard (Excel)\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eBuilt to the TrueStep HR standard. Instant digital download.\u003c\/p\u003e","brand":"TrueStep HR","offers":[{"title":"Default Title","offer_id":52736333807892,"sku":"TSHR-171","price":69.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1013\/9048\/3732\/files\/og-conflict-at-work-playbook.jpg?v=1783089992"},{"product_id":"clinic-manager-field-guide","title":"Clinic Manager Field Guide","description":"\u003cp\u003eThe complete system for running a clinic team that stays. Matched to the four areas of the free Clinic Manager Assessment: coverage and scheduling, hiring and first-year retention, performance and conflict, and running the numbers.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eThe Clinic Manager Field Guide\u003c\/strong\u003e: the working manual, a chapter of moves for each area, the first 90 days of a new hire, and a 30-day plan (12 page PDF)\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFirst 90 Days Planner\u003c\/strong\u003e: one new hire run as a system, from the setup before day one through the 30, 60, and 90 day checks (4 page PDF)\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eClinic Manager Scripts and Templates\u003c\/strong\u003e: the exact words for the call-out morning, the interviews, the checks, and the stay conversation, plus an interview scorecard (editable Word file)\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eClinic Manager Action Workbook\u003c\/strong\u003e: assessment reads over time, the monthly staffing scoreboard, the first-year roster with computed check dates, and a dashboard (Excel)\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eBuilt to the TrueStep HR standard. Instant digital download.\u003c\/p\u003e","brand":"TrueStep HR","offers":[{"title":"Default Title","offer_id":52736932151572,"sku":"TSHR-172","price":69.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1013\/9048\/3732\/files\/og-clinic-manager-field-guide.jpg?v=1783134314"},{"product_id":"clinic-hr-system","title":"Clinic HR System","description":"\u003cp\u003eThe paper layer of a small clinic, home health agency, or senior care operation, installed in one focused month. The 12-page System Guide is the install manual; the three editable Word files carry the documents: a plain-language policy manual template with every decision bracketed, a hiring pack with job description templates, a structured interview scorecard, a reference check guide, and a credential verification checklist, and an onboarding system with clinical and front office tracks and the 30, 60, and 90 day check agendas. The Clinic HR Operations Workbook holds the HR self-audit, the credential roster with computed expiry flags, the attendance log, the coverage map, and a dashboard built for a fifteen-minute monthly pass. General information, not legal advice; the guide names exactly which pieces belong in front of an employment attorney before rollout. Editable in Word, Excel, or Google Sheets. One-time purchase.\u003c\/p\u003e","brand":"TrueStep HR","offers":[{"title":"Default Title","offer_id":52737137148180,"sku":"TSHR-173","price":129.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1013\/9048\/3732\/files\/og-clinic-hr-system.jpg?v=1783134321"},{"product_id":"warehouse-supervisor-field-guide","title":"Warehouse Supervisor Field Guide","description":"\u003cp\u003eThe complete system for running a shift crew that stays. Built on the published research behind the free Warehouse Supervisor Assessment at truestephr.com and matched to its five areas: Coverage and the Shift Handoff, Attendance and the Points System, Safety Pace vs Throughput, Performance and Conflict, and First-Year Retention.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhat is inside\u003c\/strong\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eThe Warehouse Supervisor Field Guide (12-page PDF)\u003c\/strong\u003e: what the seat costs when it goes wrong, with the sector benchmark numbers; how to read your assessment result and its gap read honestly; a chapter of specific moves for each of the five areas; the 30-day plan; the traps that undo the work; and when a floor problem is structural rather than a skills problem.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eThe First 90 Days Planner (4-page PDF)\u003c\/strong\u003e: one new hire run as a system, from the setup before day one through the 30, 60, and 90 day checks, with the welcome drafted word for word and the stay conversation drafted in advance.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWarehouse Supervisor Scripts and Templates (Word)\u003c\/strong\u003e: eight verbatim scripts, from the 5:40 call-out morning to the points warning for your best performer, the safety reset, and the stay conversation, plus the ten-minute written shift handoff template and the three-check agenda.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eThe Action Workbook (Excel)\u003c\/strong\u003e: every assessment read logged over time, the five shift numbers tracked monthly with computed rates, the call-out log that turns weather into a pattern, the first-year roster with computed check dates, and a dashboard. 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