{"product_id":"dispatch-coverage-and-on-call-system","title":"Dispatch Coverage and On-Call System","description":"\u003cp\u003eThe next 6:45 AM call-off should be a procedure, not a crisis, and the after-hours load should not run on the goodwill of one technician. The Dispatch Coverage Field Guide carries the operating logic: the 90-second intake, the coverage ladder, the customer save, the on-call rotation ground rules, and the attendance conversations. The Excel workbook prices a call-off in your own numbers, logs every call-off in 120 rows with computed outcomes and costs, and plans a half-year on-call rotation with a per-technician fairness block. The Word file carries the intake, the coverage ask, the customer reschedule, the thank-you follow-through, the three attendance conversations, the call-off policy, and the rotation ground rules. General information, not legal or tax advice. Editable in Word, Excel, or Google Sheets. One-time purchase.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eHow the download works\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eYour files arrive as a single ZIP download, best opened on a computer: save it, extract it (right-click and Extract All on Windows, double-click on a Mac), and open the Start Here file first. PDFs open in any reader, and the editable files work in Microsoft Word and Excel or their free equivalents, including LibreOffice and Google Docs and Sheets. No other software is needed. Step-by-step help for every device is at \u003ca href=\"https:\/\/truestephr.com\/pages\/download-help\"\u003etruestephr.com\/pages\/download-help\u003c\/a\u003e.\u003c\/p\u003e","brand":"TrueStep HR","offers":[{"title":"Default Title","offer_id":52759569236244,"sku":"TSHR-183","price":44.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1013\/9048\/3732\/files\/TSHR-183-hero.png?v=1784768945","url":"https:\/\/shop.truestephr.com\/products\/dispatch-coverage-and-on-call-system","provider":"TrueStep HR","version":"1.0","type":"link"}