{"product_id":"shift-coverage-and-call-off-system","title":"Shift Coverage and Call-Off System","description":"\u003cp\u003eA broken shift costs more than the hours. The Shift Coverage Field Guide carries the operating logic: what a broken shift really costs, the coverage protocol, the attendance conversation ladder, and the prevention moves that shrink next quarter of call-offs. The Excel workbook prices a covered shift, an uncovered one, and a typical year with your numbers, then keeps the call-off log, the reason ranking, the repeat-caregiver block, and your coverage rate. The Word file carries the exact words for the 90-second intake, the coverage ask, the client call, the thank-you, and the three attendance conversations, plus the one-page call-off policy, the backup roster, and the intake note. General information, not legal or tax advice. Editable in Word, Excel, or Google Sheets. One-time purchase.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eHow this is built.\u003c\/strong\u003e Every TrueStep HR tool is checked against current primary sources, dated, and run through a documented quality and legal review gate before it ships. The catalog is built to one standard by TrueStep HR, led by a senior HR practitioner (SPHR) who has run HR at global scale. A generic template or an AI draft gives you a starting point. This kit gives you a verified working system with the exact scripts and a recalculating workbook, ready the same hour you download it.\u003c\/p\u003e","brand":"TrueStep HR","offers":[{"title":"Default Title","offer_id":52758732275988,"sku":"TSHR-163","price":44.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1013\/9048\/3732\/files\/TSHR-163-hero.png?v=1783388819","url":"https:\/\/shop.truestephr.com\/products\/shift-coverage-and-call-off-system","provider":"TrueStep HR","version":"1.0","type":"link"}