{"product_id":"technician-pay-and-retention-toolkit","title":"Technician Pay and Retention Toolkit","description":"\u003cp\u003eGood technicians leave over a dollar an hour and a path they cannot see. The shop down the road offers a little more, the counteroffer gets invented in a panic the day the resignation lands, and either way the company loses: the tech, or the pay structure, or both.\u003c\/p\u003e\u003cp\u003eThe Technician Pay and Retention Toolkit gives you the ladder, the conversations, and the counteroffer decision before you need them: a pay progression every technician can see, stay conversations on a cadence, and a clear framework for the moment a resignation hits the desk.\u003c\/p\u003e\u003ch3\u003eWhat is inside\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e1. Start Here (PDF).\u003c\/strong\u003e The one-page map: build the ladder, place your technicians, run the risk review, then use the scripts and the guide.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e2. Technician Pay Progression Ladder (Excel).\u003c\/strong\u003e A ladder builder where you define the levels, the requirements for each, and your pay range for each level, a technician placement tab that shows where each person sits in your range, and a retention risk review you score so you act on the high scores before they resign, all with completed examples.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e3. Retention Conversation Scripts (Word and PDF).\u003c\/strong\u003e The stay conversation you hold on a cadence and the counteroffer response for the day a resignation lands, each word for word with likely responses and documentation guidance.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e4. Counteroffer Decision Guide (Word and PDF).\u003c\/strong\u003e When to counter, when not to, and how to structure one that holds, with a decision worksheet you complete before you respond.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003ePlus the Product License and a short guide to using the workbook in Google Sheets.\u003c\/p\u003e\u003ch3\u003eWhat makes it different\u003c\/h3\u003e\u003cp\u003eAll pay figures in this toolkit are yours. No scraped market wage data is included, because scraped data goes stale and varies by market; the ladder turns your own market knowledge into posted levels and visible steps, which is what keeps a good technician from needing to resign to get a raise.\u003c\/p\u003e\u003cp\u003eThe counteroffer guide is the piece most owners wish they had last time. It separates the counter that keeps a tech for years from the one that buys six months at a premium, and the worksheet makes the decision before the emotion does. The examples use a fictional company, Beacon Mechanical and Sons, with illustrative numbers only.\u003c\/p\u003e\u003ch3\u003eQuestions owners and operations managers ask\u003c\/h3\u003e\u003cp\u003e\u003cstrong\u003eDoes it tell me what to pay technicians?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eNo, and be careful with any tool that claims it will. Market rates are local and change quickly. You bring the rates; the toolkit turns them into a ladder, placements, and a risk review.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eHow is this different from a salary band spreadsheet?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eBands are for salaried roles. This is a progression ladder for technicians: levels tied to requirements, visible steps between them, and a retention layer on top.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhen do I use the risk review?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eOn a cadence, not after a resignation. Score each technician, act on the high scores with the stay conversation, and let the placements tab show you who is sitting below range.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eDo I need special software?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eNo. The documents open in Word, and the workbook opens in Excel or Google Sheets. A short guide for Google Sheets is included.\u003c\/p\u003e\u003ch3\u003eScope\u003c\/h3\u003e\u003cp\u003eThis toolkit supports pay and retention planning and is general business information, not legal or tax advice. Pay decisions carry legal and equity weight, so validate your structure against current market data and applicable law, and confirm specifics with a qualified professional before making sensitive decisions.\u003c\/p\u003e\u003cp\u003eBuilt by expert HR practitioners and leaders. Backed by a 14-day money-back guarantee. Questions: support@truestephr.com. Last reviewed June 2026.\u003c\/p\u003e","brand":"TrueStep HR","offers":[{"title":"Default Title","offer_id":52659764461844,"sku":"TSHR-126","price":69.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1013\/9048\/3732\/files\/TSHR-126__technician-pay-and-retention-toolkit-hero.jpg?v=1781296138","url":"https:\/\/shop.truestephr.com\/products\/technician-pay-and-retention-toolkit","provider":"TrueStep HR","version":"1.0","type":"link"}