Privacy policy
Privacy Policy
Effective: 9 October 2026
Last reviewed: 9 October 2026
This policy explains what information TrueStep HR collects through truestephr.com and shop.truestephr.com, how we use it, and your privacy choices.
What information we collect
Orders. When you place an order, we collect your name, email address, billing address, and purchase details.
Payments. Your payment provider handles your card details at checkout. TrueStep HR does not receive or store your full card number.
Website activity. We collect information such as your IP address, browser type, and how you use the store. Cookies support checkout and help us understand website visits.
Messages. When you contact us or ask about our services, we collect the information you share.
How we use information
We use your information to process orders, deliver purchases, send receipts and service messages, answer questions, protect the store, prevent fraud, and meet legal requirements.
If you subscribe to marketing emails, we use your information to send them. Every marketing email includes an unsubscribe link. After you unsubscribe from marketing, you will still receive emails about your purchases and services.
Services we use
We use these services to operate our store, deliver purchases, and support customers:
- Shopify provides our online store and checkout.
- Shopify Payments or your selected payment provider processes payments.
- FileMonk delivers purchased files.
- Klaviyo helps us send receipts, requested results, and subscribed emails.
- Judge.me supports customer reviews.
- Google Analytics and Google Ads help us understand website visits and advertising performance.
- Google Calendar and Google Meet support booked sessions.
- Cloudflare hosts truestephr.com and our assessment results service.
Each provider receives the information needed to perform its services. You can read each provider's privacy policy to learn how it handles that information. We may also share information when required by law or in connection with a business transfer.
We do not sell personal information for money. Some privacy laws treat certain advertising cookies as a sale or sharing of personal information. You can use Your Privacy Choices to opt out of those activities.
Shopify and checkout privacy
Shopify handles the information used to browse our store, complete checkout, and manage purchases. Read Shopify's Privacy Policy at https://shopify.com/legal/privacy to learn how Shopify handles information. To manage information Shopify holds, visit the Shopify Privacy Portal at https://privacy.shopify.com.
Cookies and privacy choices
We use Google Analytics and Google Ads cookies to understand website visits and measure advertising. These services may receive details about your visit.
Use Google Ads Settings at https://adssettings.google.com to manage personalized advertising. The Google Analytics Opt-out Add-on at https://tools.google.com/dlpage/gaoptout lets you opt out of Google Analytics measurement.
On truestephr.com, select Your Privacy Choices in the footer to turn off Google measurement and advertising tags. If your browser sends a Global Privacy Control signal, these tags are disabled before they load.
Our websites do not respond to Do Not Track signals. You can use Global Privacy Control or Your Privacy Choices to manage the tracking described above.
Essential cookies support your cart and checkout. Analytics cookies help us understand how visitors use the site. You can also manage cookies in your browser settings.
Assessments, calculators, and messages
When you complete a free assessment, we save your answers and results so you can view your results and create any guide you purchase. After 90 days, we separate your assessment answers from your saved results. Saved results are deleted after 12 months.
Klaviyo helps us email the results, guides, and calculator summaries you request.
When you contact us about services, our contact and advisory forms collect your name, work email, organization, and message. We use these details only to respond to your inquiry. We keep the records for up to 24 months.
We may publish overall findings from assessments and calculators, such as the percentage of results within a particular score range. We publish findings only in groups of at least 30 results, without identifying individual people or organizations.
How long we keep information
We keep order records to support purchases and meet applicable tax and accounting requirements.
We keep marketing records until you request deletion. You can unsubscribe from marketing emails at any time.
Your privacy rights
Depending on your location, you may have the right to access, correct, delete, or receive a copy of your personal information. You may also be able to object to certain uses, restrict processing, or withdraw consent.
If you are in the European Economic Area or the United Kingdom, the GDPR or UK GDPR provides additional privacy rights, including the right to lodge a complaint with your data protection authority.
Residents of certain US states may opt out of targeted advertising.
To make a request, email support@truestephr.com. We may ask you to verify your identity before completing it. You can exercise your privacy rights without penalty.
Children
Our store is intended for adults. We do not knowingly collect personal information from anyone under the age of majority.
If you believe a child has shared personal information with us, email support@truestephr.com. We will review the information and delete it.
International processing
TrueStep HR operates in the United States. Our service providers may process information in the United States and other countries.
For transfers from the European Economic Area or United Kingdom, we use applicable safeguards, including the European Commission's Standard Contractual Clauses, where appropriate.
Policy changes
We post changes to this policy on this page and update the review date.
Contact
Questions about your privacy? Email support@truestephr.com or write to:
TrueStep HR
6767 S. Vine Street #1261
Centennial, CO 80122
United States