Refund policy

Refund Policy

Every TrueStep HR document, kit, calculator, and bundle comes with a 30-day money-back guarantee.

Documents, kits, calculators, and bundles
If a product does not meet your needs, email support@truestephr.com or reply to your receipt within 30 days of purchase. Include your order number or, if you do not have it, the name used at checkout and the product purchased. We will refund the full purchase amount to your original payment method and send you a confirmation email. Most refunds appear within a few business days, depending on your bank or card provider.

When your refund is issued, your license to use the product ends. Please delete the downloaded files at that time. The 30-day guarantee applies once to each product, including repeat purchases.

Sessions
You can reschedule or cancel for a full refund up to 24 hours before your session begins. Completed sessions are not refundable.

Advisory
Before advisory work begins, we agree on the scope, fees, and terms in writing.

File support
If a file will not open or does not match its description, email us. We will fix or replace it, or give you a refund if you prefer.

Questions about your purchase?
Email support@truestephr.com or write to TrueStep HR, 6767 S. Vine Street #1261, Centennial, CO 80122, United States.

Last reviewed: 9 October 2026