Dispatch Coverage and On-Call System

When a technician calls off at 6:45 AM, a clear coverage plan helps you respond quickly. A fair on-call rotation also makes after-hours responsibilities easier to share. The Dispatch Coverage Field Guide covers the 90-second intake, the coverage ladder, how to handle affected customers, on-call rotation ground rules, and attendance conversations. The Excel workbook calculates call-off costs using your numbers, logs up to 120 call-offs with computed outcomes and costs, and plans a half-year on-call rotation with a fairness check for each technician. The Word file includes the intake, the coverage ask, the customer reschedule, the thank-you follow-through, the three attendance conversations, the call-off policy, and the rotation ground rules. General information, not legal or tax advice. Editable in Word, Excel, or Google Docs and Sheets. One-time purchase.

How the download works

Your files arrive as a single ZIP download, best opened on a computer. Save it, extract it (right-click and select Extract All on Windows, or double-click on a Mac), then open the Start Here file first. PDFs open in any reader, and editable files work in Microsoft Word and Excel or free equivalents, including LibreOffice, Google Docs, and Google Sheets. No other software is needed. Step-by-step help for every device is at truestephr.com/pages/download-help.

What is the refund policy?

Digital products are covered by a 30-day money-back guarantee. To request a refund, email support@truestephr.com or reply to your receipt within 30 days of purchase. Questions? Email support@truestephr.com.