Empty Truck and Turnover Cost Workbook

When a technician leaves, the cost goes beyond finding a replacement. You also have to account for the work an empty truck cannot cover. The Empty Truck Field Guide covers the cost of one departure, the impact of empty-truck weeks, keeping an accurate departure log, and calculating the budget for improvements you are considering. The Excel workbook calculates the cost of one departure, one empty-truck day, and a year of departures using your numbers. It also includes the departure log, the reason ranking, the hiring-source block, and your annualized rate. The Word file provides scripts for the exit conversation, the did-not-return follow-up, and the customer and dispatch board handoff, along with the departure record, the reason buckets, and the quarterly review agenda. General information, not legal or tax advice. Editable in Word, Excel, or Google Docs and Sheets. One-time purchase.

How the download works

Your files arrive as a single ZIP download, best opened on a computer. Save it, extract it (right-click and select Extract All on Windows, or double-click on a Mac), then open the Start Here file first. PDFs open in any reader, and editable files work in Microsoft Word and Excel or free equivalents, including LibreOffice, Google Docs, and Google Sheets. No other software is needed. Step-by-step help for every device is at truestephr.com/pages/download-help.

What is the refund policy?

Digital products are covered by a 30-day money-back guarantee. To request a refund, email support@truestephr.com or reply to your receipt within 30 days of purchase. Questions? Email support@truestephr.com.