Shift Coverage and Call-Off System

A broken shift costs more than the hours. The Shift Coverage Field Guide carries the operating logic: what a broken shift really costs, the coverage protocol, the attendance conversation ladder, and the prevention moves that shrink next quarter of call-offs. The Excel workbook prices a covered shift, an uncovered one, and a typical year with your numbers, then keeps the call-off log, the reason ranking, the repeat-caregiver block, and your coverage rate. The Word file carries the exact words for the 90-second intake, the coverage ask, the client call, the thank-you, and the three attendance conversations, plus the one-page call-off policy, the backup roster, and the intake note. General information, not legal or tax advice. Editable in Word, Excel, or Google Sheets. One-time purchase.

How this is built. Every TrueStep HR tool is checked against current primary sources, dated, and run through a documented quality and legal review gate before it ships. The catalog is built to one standard by TrueStep HR, led by a senior HR practitioner (SPHR) who has run HR at global scale. A generic template or an AI draft gives you a starting point. This kit gives you a verified working system with the exact scripts and a recalculating workbook, ready the same hour you download it.