Conflict at Work Playbook

Handle workplace conflict with a clear plan, from the first conversation through follow-up. The Conflict at Work Playbook follows the four areas of the free Conflict at Work Check: raising it early, staying steady, working the problem, and repair and follow-through.

• The Conflict at Work Playbook: a practical guide with a chapter of steps for each area, guidance for the conversation itself, and a 30-day plan (14 page PDF)
• Conflict Conversation Planner: plan one specific conversation from start to finish, with a scripted opening and a drafted close (4 page PDF)
• Conflict Scripts and Templates: word-for-word scripts for important moments in a conflict, plus an agreement note template (editable Word file)
• Conflict Action Workbook: check results over time, active conflicts with agreements and check dates, practice sessions, and a calculated dashboard (Excel)
• Quick Reference (PDF). The whole workbook on one page, including what each tab is for, what you enter, and how to read the result.

What is the refund policy?

Digital products are covered by a 30-day money-back guarantee. To request a refund, email support@truestephr.com or reply to your receipt within 30 days of purchase.

How the download works

Your files arrive as a single ZIP download, best opened on a computer. Save it, extract it (right-click and select Extract All on Windows, or double-click on a Mac), then open the Start Here file first. PDFs open in any reader, and editable files work in Microsoft Word and Excel or free equivalents, including LibreOffice, Google Docs, and Google Sheets. No other software is needed. Step-by-step help for every device is at truestephr.com/pages/download-help.

Scope

These working tools and editable templates help you handle performance, conduct, and people decisions clearly, consistently, and defensibly. Performance, pay, and conduct conversations can have legal consequences, and discipline, documentation, and termination rules vary by state. For potential discipline or separation, or complaints involving harassment, discrimination, retaliation, or safety, have qualified counsel review the facts and your next step against applicable law before you act. General HR information, not legal advice.

Instant digital download. Backed by a 30-day money-back guarantee. Questions: support@truestephr.com.