Conflict at Work Playbook

The complete system for handling workplace conflict without the damage. Matched to the four areas of the free Conflict at Work Check: raising it early, staying steady, working the problem, and repair and follow-through.

• The Conflict at Work Playbook: the working manual, a chapter of moves for each area, the conversation itself, and a 30-day plan (12 page PDF)
• Conflict Conversation Planner: one specific conversation planned start to finish, with the opening scripted and the close drafted (4 page PDF)
• Conflict Scripts and Templates: the exact words for the moments that decide a conflict, plus an agreement note template (editable Word file)
• Conflict Action Workbook: check reads over time, live conflicts with agreements and check dates, practice reps, and a computed dashboard (Excel)
• Quick Reference (PDF). The whole workbook on one page: what each tab is for, what you enter, and how to read the result.

How the download works

Your files arrive as a single ZIP download, best opened on a computer: save it, extract it (right-click and Extract All on Windows, double-click on a Mac), and open the Start Here file first. PDFs open in any reader, and the editable files work in Microsoft Word and Excel or their free equivalents, including LibreOffice and Google Docs and Sheets. No other software is needed. Step-by-step help for every device is at truestephr.com/pages/download-help.

Scope

This kit is a set of working tools and editable templates for handling performance, conduct, and people decisions in a clear, consistent, and defensible way. It is not legal advice, and it is not a substitute for qualified counsel on your specific situation. Conversations about performance, pay, and conduct can carry legal consequences, and discipline, documentation, and termination rules vary by state. Where a matter is heading toward discipline or separation, or where an employee raises a complaint about harassment, discrimination, retaliation, or safety, have the facts and your next step reviewed against applicable law before you act.

Built to the TrueStep HR standard. Instant digital download.