Home Care HR System

The complete HR layer of a home care agency in one system: six kits that run hiring, the first 90 days, shift coverage, pay, turnover cost, and credentials as one operation. One product license and one Google Sheets guide cover everything in the system.

What is inside

• Caregiver Hiring Kit. The weighted interview scorecard, the applicant pipeline that computes your days to first shift, and the exact words from phone screen to offer call.
• Caregiver 90-Day Retention System. Follows every new hire through the window where most caregivers are lost, with six check-in scripts.
• Shift Coverage and Call-Off System. Prices a broken shift and tracks every call-off.
• Caregiver Pay and Retention Toolkit. The margin and raise workbook with the local wage comparison log.
• Caregiver Turnover Cost Workbook. Prices one departure and a year of them with your numbers.
• Caregiver Credential and Training Tracker. Watches every renewal from one As of date with the three-touch renewal sequence.

The order to work in

• Price the problem first. Run the Turnover Cost Workbook with your numbers so the rest of the system has a dollar figure behind it.
• Fix the front door. Stand up the hiring kit's scorecard and pipeline, then run every new hire through the 90-day check-in scripts.
• Hold the schedule and the pay line. Track call-offs and broken-shift cost, and work the margin and raise workbook against the local wage log.
• Keep credentials current. Load the tracker once, set the As of date, and let the three-touch renewal sequence run.

Who it is built for and where to go if that is not you

Built for

• A home care agency owner or administrator losing caregivers in the first 90 days and hours to coverage scrambles.
• A scheduler or office lead who needs call-offs, coverage cost, and credentials in one place instead of three spreadsheets and a wall calendar.
• An operator who wants the hiring, retention, pay, and credential layer installed as one system with one license.

If you are looking for

• The clinic or home health version built around a policy manual and clinical onboarding tracks. The Clinic HR System covers that operation.
• A single piece rather than the whole system. The Caregiver Hiring Kit, the Caregiver 90-Day Retention System, the Shift Coverage and Call-Off System, the Caregiver Pay and Retention Toolkit, the Caregiver Turnover Cost Workbook, and the Caregiver Credential and Training Tracker are each available on their own.

Before you buy

What format is it and can I edit it?

Editable Word documents and Excel workbooks with a Google Sheets guide included. Everything is editable and yours to keep. General information, not legal or tax advice. One-time purchase.

What is the refund policy?

Digital products are covered by a 30-day money-back guarantee. See the refund policy for the full terms.

What happens after I buy?

Checkout delivers an instant download link, and a receipt with the same link arrives by email. Open the Turnover Cost Workbook first and put your numbers in it. Questions or want a hand getting set up? Email support@truestephr.com.

How this is built. Every TrueStep HR tool is checked against current primary sources, dated, and run through a documented quality review gate before it ships. The whole catalog is built to that one standard. A generic template or an AI draft gives you a starting point. This system gives you verified working tools with the exact scripts and recalculating workbooks, ready the same hour you download it.

How the download works

Your files arrive as a single ZIP download, best opened on a computer: save it, extract it (right-click and Extract All on Windows, double-click on a Mac), and open the Start Here file first. PDFs open in any reader, and the editable files work in Microsoft Word and Excel or their free equivalents, including LibreOffice and Google Docs and Sheets. No other software is needed. Step-by-step help for every device is at truestephr.com/pages/download-help.

Scope

This kit is a set of working tools and editable templates for building HR policy in a clear, consistent, and defensible way. It is not legal advice, and it is not a substitute for qualified counsel on your specific situation. The handbook and policy templates are starting points you adapt, not finished policy: a handbook can create obligations you did not intend, and leave, wage, overtime, sick-time, and final-pay rules vary by state and change over time. Have your handbook and your policies reviewed against applicable law before you adopt them.