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Psychological Safety Playbook
How a manager responds to difficult news shapes whether people speak up the next time. This playbook gives managers practical guidance for addressing problems early, encouraging open discussion, and maintaining high standards.
Based on Edmondson's 1999 research on psychological safety, the playbook follows the same four areas as the free Psychological Safety Team Check at truestephr.com: speaking up, mistakes and learning, help and respect, and standards with safety.
The kit includes the Psychological Safety Playbook (PDF), with first steps for each area and a 30-60-90 plan; the Team Conversation Guide (PDF), for leading a safety conversation with your team; word for word manager scripts and a team working agreement template (Word); and an action workbook (Excel) for tracking focus areas, commitments, and re-checks. These tools are for development use only, not hiring or selection.
How the download works
Your files arrive as a single ZIP download, best opened on a computer. Save it, extract it (right-click and select Extract All on Windows, or double-click on a Mac), then open the Start Here file first. PDFs open in any reader, and editable files work in Microsoft Word and Excel or free equivalents, including LibreOffice, Google Docs, and Google Sheets. No other software is needed. Step-by-step help for every device is at truestephr.com/pages/download-help.
What is the refund policy?
Digital products are covered by a 30-day money-back guarantee. To request a refund, email support@truestephr.com or reply to your receipt within 30 days of purchase. Questions? Email support@truestephr.com.
Use these working tools and editable templates to lead a team that speaks up while maintaining high standards. The kit provides general HR information, not legal advice. If a team conversation raises a complaint about harassment, discrimination, retaliation, or safety, refer it to HR outside the session and have the facts and proposed next steps reviewed against applicable law before acting.
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