Tech First-Year Retention System

The first year gives you several opportunities to help a good technician stay. The Tech Retention Field Guide covers the cost of an early departure, seven scheduled conversations, signs that a technician is going quiet, and common mistakes that affect retention. The Excel tracker follows every technician through the 30, 90, and 365 milestones, calculates tenure, ramp, and survival by hiring source, and tracks all seven check-ins with due dates. The Word file includes scripts for every conversation, from the first solo day to the one-year stay conversation. It also includes the mentor assignment sheet, the first-week plan, the going-quiet list, and the early exit conversation. General information, not legal or tax advice. Editable in Word, Excel, or Google Docs and Sheets. One-time purchase.

How the download works

Your files arrive as a single ZIP download, best opened on a computer. Save it, extract it (right-click and select Extract All on Windows, or double-click on a Mac), then open the Start Here file first. PDFs open in any reader, and editable files work in Microsoft Word and Excel or free equivalents, including LibreOffice, Google Docs, and Google Sheets. No other software is needed. Step-by-step help for every device is at truestephr.com/pages/download-help.

What is the refund policy?

Digital products are covered by a 30-day money-back guarantee. To request a refund, email support@truestephr.com or reply to your receipt within 30 days of purchase. Questions? Email support@truestephr.com.