Tech First-Year Retention System

The technician you fought to hire should still be driving your truck a year from now. The Tech Retention Field Guide carries the operating logic: what an early exit costs, the seven scheduled conversations, the going-quiet signals, and the traps that undo the work. The Excel tracker follows every technician through the 30, 90, and 365 milestones, computes tenure, ramp, and survival by hiring source, and logs all seven check-ins with due dates. The Word file carries the words for every conversation from the first solo day to the one-year stay conversation, plus the mentor assignment sheet, the first-week plan, the going-quiet list, and the early exit conversation. General information, not legal or tax advice. Editable in Word, Excel, or Google Sheets. One-time purchase.

How the download works

Your files arrive as a single ZIP download, best opened on a computer: save it, extract it (right-click and Extract All on Windows, double-click on a Mac), and open the Start Here file first. PDFs open in any reader, and the editable files work in Microsoft Word and Excel or their free equivalents, including LibreOffice and Google Docs and Sheets. No other software is needed. Step-by-step help for every device is at truestephr.com/pages/download-help.